Refund & Cancellation Policy – N'voyal Z

At N'voyal Z, we aim to provide a smooth and transparent shopping experience. Please read our policy carefully before making a purchase.

Refunds (If Applicable)

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

• If approved, the refund will be processed to your original payment method
• The amount will be credited within 5–8 business days

Late or Missing Refunds

If you haven’t received your refund yet:

1. Recheck your bank account
2. Contact your credit/debit card provider
3. Contact your bank (processing delays may occur)

If the issue still persists, please contact us at:
📩 help@nvoyalz.com

Cancellation Policy

• Once an order is placed, it cannot be cancelled
• Please review your order carefully before confirming your purchase

Sale Items

• Sale or discounted items are non-refundable
• Refunds are only applicable on regular-priced products

Return Shipping

• Customers are responsible for return shipping costs
• Shipping charges are non-refundable
• If a refund is approved, return shipping costs may be deducted from the refund amount

Exchange Delivery Time

The time taken for exchanged products to reach you may vary depending on your location and courier service.

Important Notes

• Refunds are processed only after quality inspection of the returned product
• Items must be returned in unused condition with original packaging